Ooma: Dont swap to non-landline
Update: I spoke with an executive at Ooma and was finally offered the swap for free. The swap took place a few days later, and everything is hooked up and functioning. Now if only the sound quality would improve.
Just a rant…
I became an Ooma White Rabbit back in August/September. Since then, they have released their product to the public and provide landline and non-landline services. All of which cost the same to the customer.
I decided to do away with my landline, and would like to swap my Ooma service from the landline-based service to the non-landline-based.
After chatting with a few of the reps via online chat, it appears Ooma wants to charge White Rabbits (and only White Rabbits) a $149 fee to make the swap. I guess they forgot to mention this during the sign up process. Seems kind of shady to only charge such a fee to the White Rabbits. Sure would have been nice to know they were going to try to sneak a penny or two out of the Beta testers.
Now I’m stuck with a couple very pretty white boxes (Hub and Scout) that will be useless.
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